The Servant Mindset Is Not Servant Leadership. Here’s Why

  • Serve your leaders. This means having a good relationship and rapport with your leaders and doing whatever you can to make their lives easier and improve their workload.
  • Serve your customers. The goal of customer experience is always to make customers’ lives easier and better, even if that means making things harder on yourself. Go above and beyond to surprise and delight your customers with personalized service. Serving customers builds loyalty and turns casual customers into brand ambassadors.
  • Serve your team. What can you do to make the people on your team more successful? It could be recognizing them, removing obstacles from their path, or training them with new skills. Don’t stop serving them once they become more successful than you.
  • Serve yourself. Leaders often forget about this area. But you have to practice self-care and take care of yourself physically, emotionally, mentally, and spiritually so you can show up and be the best possible leader. It’s not selfish to serve yourself.



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Jacob Morgan

Jacob Morgan


4x Best-Selling Author, Speaker, & Futurist. Founder of Exploring Leadership, Employee Experience, & The Future of Work