How The CEO of 1–800 Flowers Used The Power of “I Don’t Know” To Transform His Company
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In school, we’ve all experienced that dreaded moment when a teacher calls us to answer a question we don’t know. I remember a particularly embarrassing incident in college when my economics professor put me on the spot in front of a packed class, and I fumbled with a made-up answer.
Now, in the corporate world, leaders often feel pressured to have all the answers. However, I recently learned a valuable leadership hack from Chris McCann, the CEO of 1–800-Flowers. He emphasized that instead of pretending to know everything, a good leader should focus on coaching others to lead themselves. Rather than giving directions, leaders should ask questions to encourage a collaborative environment.
There is power in admitting you don’t have all the answers.
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