Companies today have to focus on creating a place where employees want — not need — to come to work. But how did we get to the point of needing to invest in employee experience? The need to create an empowering and engaging environment for employees has evolved for decades. …

Did you ever get any human resources training? (I hate the name by the way!) Did anyone even tell you that you work in human resources? Well…you do. No matter your department or job title, if you’re a leader, you work in HR. Not only that, you’re actually the most…

Whether you create it or not, your company has a culture. But without the proper attention and nourishment, a company’s culture can quickly turn toxic. No company is immune to culture struggles, including those with incredibly high revenue. In fact, culture challenges are common in rapidly growing companies.

This is a guest post written by wonderful and super smart wife Blake Morgan. She is a customer experience futurist, author, and speaker. You can connect with her on LinkedIn and join her LinkedIn newsletter. Every year, I predict what’s to come in the world of customer experience. We’ve all…

The only constant in today’s world is death, taxes…and change. By the time you graduate a four year university, most of what you have learned is obsolete. So how can we possibly stand a chance of leading effectively when we spend decades in the corporate world? The answer is by…

Do you practice the power of 10? The concept was first created in a video from the 1970s and shared with me by Tim Brown, CEO of IDEO, as a characteristic future leaders need to possess. The video starts with a family enjoying a picnic. But then it zooms further…

As a leader, it’s not enough to be intelligent. You also have to be emotionally intelligent. I’ve interviewed hundreds of the world’s top CEOs, and they constantly mention empathy and self-awareness as essential skills for future leaders. So much of our work and communication today is done through technology. But…

How often do you think about building trust with employees and customers? For Jeff Raider, co-founder and co-CEO of Harry’s, it’s a daily occurrence. He believes trust is built through small decisions every day that either reinforce or diminish trust with customers and employees. Leaders have small daily moments that…

Just a few years ago, no one could have predicted the dramatic shifts we’ve seen in the world of work — incredible growth of technology, AI, ChatGPT, the Great Resignation, Quiet Quitting, entire companies and industries working remotely — the list goes on and on. You’re probably a current or…